Deliveroo reserves the right to refuse to apply and/or allow you to redeem a new customer Voucher if you are registering a new account using credit card details or a delivery name and address already on our system. Account Credits are Credits that we apply to your account ourselves. Five Guys - Dubai Mall. We reserve all rights not expressly granted under these terms. A person who is not a party to these terms and conditions will acquire no rights under the Contracts (Rights of Third Parties) Act (Cap. We grant you a limited, non-exclusive, non-transferrable, non-sublicensable, revocable licence to use the Deliveroo IP  in the country you operate in during the Term for the sole purpose of using the Marketplace+ Service. We may change these Terms from time to time. You will still be charged for the Table Service Order in the event you fail to collect your Table Service Order from the Partner. Your use of Menu Manager is subject to your compliance with these terms. Menu Manager and all intellectual property rights in it are owned by Deliveroo or one of its affiliates. If you cancel your Deliveroo Plus subscription at any time in the future, any future subscription to Deliveroo Plus that uses the same Deliveroo account, phone number, or credit card associated with your first Deliveroo Plus subscription will not be entitled to receive an additional Free Trial Period. Your Table Service Order may be rejected at any time. The Plus Pausing feature allows you to pause your Deliveroo Plus subscription. Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. These Credit Terms apply together with the Deliveroo Terms and Conditions of Service, which continue to apply unless they conflict with these Credit Terms, in which case these Credit Terms have priority. We recommend reading all Change Communications that we send you carefully. If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with a Pick-up Order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via our Application. If you wish to make a complaint, please do so with the Partner directly (the partner will resolve the situation at their discretion). Vouchers offered in a particular country and currency may be subject to geographical restrictions that mean they cannot be used in a different country or currency. All Items are subject to availability. Customers may be eligible for compensation in respect of a Delivery Order. If you access or use the Delivery Service after being notified of a change, you’re deemed to have accepted that change. We will also provide access to Protected Data at your request if you reasonably require access to deal with a customer Complaint or respond to a Data Subject Request. The reasons why Credits may be lost or Vouchers may expire are set out in these Credit Terms. If you’re an existing customer, you can use your existing equipment. If there is any direct conflict or inconsistency between the terms above and your Agreements, the terms above shall prevail. You must not access or use any Order Info for any purpose other than the fulfilment of the Delivery Service order to which it relates in accordance with these terms. Deliveroo is under no obligation to issue any Gift Cards until full payment for your Order has been received. Use of these is subject to Deliveroo's Voucher and Account Credit Terms. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery. The POS API Deliveroo developers is operated by Roofoods Limited ("we", "us" or "Deliveroo"), incorporated and registered in the England and Wales, whose registered office is at The River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, London, EC4R 3TE, United Kingdom.Our Company registration number is 08167130. Subject to applicable law, if following a Change Communication you continue to use the Service after the price change has taken effect, you will be deemed to have accepted the new price. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. We will communicate any material changes to you prior to being implemented via email or by displaying a prominent notice on our Service (“Change Communication”). Equipment and joining feesYou will need a tablet and a printer to start accepting Delivery Orders. Deliveroo grants you a non-exclusive, royalty-free, non-sublicensable, non-transferable licence to use Deliveroo branding, which includes the “Deliveroo” logo, name and/or website address for the Term  in the country you operate in to allow you to advertise Pickup at your sites. Restaurant Offers cannot be exchanged for cash or any other alternatives and have no monetary value. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in these terms. If you choose to pause your Plus subscription: If you choose to pause your Deliveroo Plus subscription and it remains paused for three months or more, Deliveroo may email to notify you that your Plus subscription will be automatically cancelled unless you unpause within the time period specified in the email. After the Free Trial Period ends, you will be charged the Deliveroo Plus Fee at the relevant intervals for the remainder of your Deliveroo Plus Subscription Period in accordance with the terms and conditions set out in the “Payment and Billing” section below. DELIVERY SERVICE IS OTHERWISE PROVIDED AS-IS. You must comply with the spirit of the following standards as well as the letter. We are authorised by our Partner Restaurants to accept payment on their behalf and payment of the price of any Items to us will fulfil your obligation to pay the price to the Partner Restaurant. Our Partner Restaurants each decide their own operating hours. Any payment will be collected by Deliveroo using the payment method used for the original order and your rider or the Partner will receive 100% of any payment you choose to make. If you believe that the Items you have picked up do not comply with these legal rights, please let us know. Depending on the payment method used for your original order, your tip may show up on your bank/credit card statement as a separate payment. Deliveroo will determine this in accordance with its Complaints Matrix from time to time. (a) We may make limited and reasonable edits to menu item descriptions from time to time (including where legally required); and. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible. Restaurant Offers will be communicated via email and must be redeemed on the customer’s Deliveroo account by clicking “Add a Promo Code” on the account profile page within 30 days of the date the email was sent to the customer by Deliveroo. We will provide a refund or account credit in respect of the affected part of the Item, unless we have reasonable cause to believe that the problem was caused after pick-up. Since 1986, the same Virginian family have been serving the freshest prime beef hamburgers and fries. We’ll notify you of material changes before they happen. Is there a minimum amount customers have to tip riders? If you have any questions relating to these Terms please contact support@deliveroo.co.uk. Ensure that Delivery Orders are available for collection by our Riders in a timely manner. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. The rider refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products). We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. By using Table Service you agree to us collecting and using this information. You will not be charged for any Table Service Orders cancelled by us or the Partner, and you will be reimbursed for by whichever of us cancelled your order. In some cases, you can alternatively make your payment in cash directly to the Partner by paying the rider at the time of delivery. You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We will pay you an amount equal to the GMV for your Delivery Orders during the relevant payment period, less the Marketplace+ Service Fee, less any relevant adjustments for refunds paid to customers during the relevant payment period. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order. We may collect data about your use of Marketplace+ Service. You acknowledge that any Deliveroo Plus Fee billed to you may vary for reasons that may include differing amounts due to promotional offers and you authorise us to charge your Payment Method for varying amounts. You must limit your Deliveroo account to your personal use, and not share your Deliveroo account details with any third party at any time during your Deliveroo Plus subscription. Delivery, Marketplace+ or Table Service) from Deliveroo by agreeing and entering into a separate contract with us. Roofoods Ltd’s registered address is The River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, London EC4R 3TE. These terms are the entire agreement between us in relation to Marketplace+ Service. The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. Deliveroo reserves the right to stop providing free delivery to a participant if it suspects that the participant is not an Eligible Participant or is not otherwise acting in accordance with these terms and conditions. Welcome to Deliveroo. You will be required to collect your Items directly from the Partner Restaurant at the Pick-up Location. You must not (and shall not permit any third party to): Deliveroo grants you a non-exclusive, royalty-free, non-sublicensable, non-transferable licence to use Deliveroo branding, which includes the “Deliveroo” logo, name and/or website address for the Term  in the country you operate in to allow you to advertise Delivery Service at your sites. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff or riders, or any other good reason). Increasing numbers of Partners will be displaying dish by dish allergens information. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure. Our registered address is The River Building, Level 1 Cannon Bridge House, London EC4R 3TE. Welcome to deliveroo france! Members benefit from exclusive restaurant offers, which aren't available to other customers. Controller, Data Subject, Personal Data and processing all have the meanings given to them in DP Laws (and related terms like process have corresponding meanings). You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use. Food trends . Deliveroo reserves the right to stop providing free delivery to a participant if it suspects that the participant is not an Eligible Participant or is not otherwise acting in accordance with these terms and conditions. Your use of Table Service is subject to a service fee calculated as 2% of GMV per order (plus VAT at the applicable rate). Deliveroo may refuse an Order in its discretion, including if Deliveroo believes an Order is not a genuine purchase. Ensure that all relevant menu items are available to be ordered by a customer during your opening hours, and accept and reject Table Service orders as appropriate. 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